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Terms & Conditions of Sale
1. Seller Information
This website is owned and operated by:
Frano S.r.l.s.
Via G. Fiorelli 12
80121 Naples
Italy
VAT No.: P.IVA 07672651218
REA: NA-479110
Email: [email protected]
Throughout these Terms, "Sartoria di Lusso", "we", "our" and "us" refer to Frano S.r.l.s.
2. Eligibility
To place an order you must:
- be at least 18 years of age or have reached the legal age required in your country;
- have the legal capacity to enter into binding contracts;
- provide accurate, complete and truthful information;
- use a valid payment method accepted by Sartoria di Lusso.
3. Products
All products offered on this website are authentic luxury goods.
Product descriptions, photographs, colours, measurements and specifications are prepared with the utmost care.
However, slight differences in colour may occur depending on the customer's display settings or photographic lighting.
Measurements are provided for guidance only and may vary slightly.
4. Prices
All prices displayed on this website are expressed in the currency selected by the customer.
Unless otherwise indicated, prices include Italian VAT where applicable.
Orders shipped outside the European Union may be exempt from Italian VAT where permitted by law, while import duties, taxes and customs charges may apply according to the destination country's legislation.
Complete information regarding customs duties is available in our Shipping & Returns page.
5. Order Acceptance
Submitting an order constitutes an offer to purchase.
The order shall be considered accepted only when Sartoria di Lusso confirms shipment of the goods.
The automatic confirmation email confirming receipt of the order does not constitute acceptance of the contract.
6. Product Availability
Although inventory is updated continuously, exceptional circumstances may result in a product becoming unavailable after an order has been placed.
If this occurs, the customer will be informed promptly and any payment received for unavailable products will be refunded in full.
7. Right to Refuse Orders
Sartoria di Lusso reserves the right to refuse, cancel or limit any order at its sole discretion, including but not limited to the following circumstances:
- payment authorization failure;
- suspected fraud or unauthorized transactions;
- inaccurate pricing due to technical errors;
- product unavailability;
- incomplete or incorrect customer information;
- orders that cannot legally be fulfilled due to applicable laws or regulations.
Where payment has already been received, any cancelled order will be refunded using the original payment method.
8. Payments
Accepted payment methods are described in our dedicated Payment Methods page.
All online payments are securely processed by trusted third-party payment providers.
Sartoria di Lusso never stores customers' complete payment card details.
9. Shipping
Shipping methods, delivery times, shipping costs, customs duties and import taxes are regulated by our dedicated Shipping & Returns page, which forms an integral part of these Terms & Conditions.
10. Returns & Refunds
Conditions governing returns, refunds and the right of withdrawal are available in our Shipping & Returns page.
By placing an order, the customer acknowledges and accepts those conditions.
11. Authenticity Guarantee
Sartoria di Lusso guarantees that every product sold through this website is authentic.
Our products are sourced exclusively through authorized distributors, official brand partners and carefully selected suppliers with whom we have established long-term commercial relationships.
12. Intellectual Property
All content published on this website—including photographs, graphics, logos, trademarks, texts, product descriptions, videos, layouts, software and any other material—is protected by copyright and intellectual property laws.
No content may be reproduced, copied, distributed, modified or exploited without the prior written consent of Frano S.r.l.s.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Sartoria di Lusso shall not be liable for indirect, incidental or consequential damages arising from the use of this website or the purchase of products, except where liability cannot legally be excluded.
Nothing contained in these Terms limits any mandatory rights granted to consumers under applicable consumer protection legislation.
14. Force Majeure
Sartoria di Lusso shall not be held liable for delays or failure to perform its contractual obligations resulting from events beyond its reasonable control, including but not limited to:
- natural disasters;
- war;
- terrorism;
- governmental actions;
- strikes;
- customs delays;
- transport interruptions;
- pandemics;
- failures of telecommunications or internet services.
15. Privacy
The processing of personal data is governed by our Privacy Policy, available on this website.
Cookie management and consent preferences are governed by our Cookie Policy.
16. Applicable Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Italy.
Where mandatory consumer protection laws of the customer's country of residence apply, nothing contained herein shall limit those statutory rights.
17. Dispute Resolution
We encourage customers to contact our Customer Care team before initiating any formal dispute so that we may seek an amicable solution.
Consumers residing within the European Union may also access the dispute resolution mechanisms available under applicable legislation where required.
18. Amendments
Sartoria di Lusso reserves the right to modify these Terms & Conditions at any time.
The version published on this website at the time an order is placed shall apply to that order.
19. Contact Information
For any questions regarding these Terms & Conditions or your order, please contact:
Customer Care
Email: [email protected]