Shipping & Returns

At Sartoria di Lusso, we are committed to providing a fast, reliable and transparent shopping experience for customers around the world.

Every order is carefully prepared and shipped directly from our warehouse in Naples, Italy, using trusted international express couriers. The following information explains our shipping procedures, delivery times, customs regulations, returns and refunds.

Shipping

All orders are shipped from our warehouse in Naples, Italy.

We currently use DHL Express and FedEx Express, selecting the carrier that provides the best service for the destination country.

Unfortunately, we are unable to ship to countries not served by our logistics partners or where local regulations prohibit the import of the purchased products. We do not currently ship to Russia.

All shipments are fully traceable and require the recipient's signature upon delivery.

Please note that deliveries cannot be made to P.O. Boxes, APO/FPO/DPO addresses or similar postal forwarding services.

Order Processing

Orders placed Monday through Friday before 12:00 noon (Europe/Rome time) are normally dispatched on the same business day.

Orders placed after the daily cut-off time, during weekends or on Italian public holidays will be shipped on the next available business day.

Estimated Delivery Times

Italy

• 1–2 business days (Sicily and Sardinia: +1 business day)

European Union

• 1–2 business days

United States & Canada

• 1–4 business days

Rest of the World

• 3–7 business days

Delivery times are estimates and may occasionally vary due to customs inspections, weather conditions or circumstances beyond our control.

Shipping Costs

Customs, Duties & Import Taxes

All international shipments leave Italy accompanied by an official commercial invoice showing the actual value paid for the merchandise.

In accordance with international customs regulations, Sartoria di Lusso cannot declare lower values, issue false invoices or mark commercial shipments as gifts.

Discounted products are invoiced at the actual discounted purchase price.

Import duties, customs fees, VAT, sales taxes and any other charges imposed by the destination country are not included in the purchase price unless expressly stated.

These charges are established exclusively by the customs authorities of the destination country and are entirely beyond Sartoria di Lusso's control.

The customer is solely responsible for the payment of all import duties, customs charges and local taxes required to import the purchased goods.

Since customs regulations differ from country to country, we recommend contacting your local customs office if you need information regarding the applicable charges before placing your order.

Important Information for Customers in the United States

Effective August 29, 2025, the United States Government introduced new import regulations that removed the previous duty-free threshold (commonly known as the "de minimis" exemption) for commercial shipments originating from many countries, including Italy.

As a consequence, every shipment imported into the United States may now be subject to customs duties, import taxes and brokerage fees, regardless of the order value, according to the regulations enforced by U.S. Customs and Border Protection (CBP).

These charges are imposed exclusively by the United States Government and are not collected, retained or determined by Sartoria di Lusso.

Our couriers (typically DHL Express or FedEx Express) generally advance these charges to U.S. Customs on behalf of the recipient and will subsequently request payment before completing delivery.

Failure or refusal to pay these legally required import charges has important consequences.

If the recipient refuses to pay the customs duties, taxes or brokerage fees requested by the courier:

• the shipment may be abandoned, destroyed or otherwise disposed of in accordance with U.S. customs regulations and the carrier's procedures;
• in many cases, the goods cannot legally be returned to Italy;
• Sartoria di Lusso will not receive the merchandise back;
• consequently, no refund can be issued, since the customer has voluntarily declined to complete the legal import process required by U.S. law.

By placing an order for delivery to the United States, the customer acknowledges and accepts these conditions.

Delivery Issues

If the parcel appears damaged or tampered with upon delivery, we recommend signing for it subject to inspection or refusing the delivery.

Customers should immediately contact both the courier and Sartoria di Lusso Customer Care so that an investigation can be opened.

If a shipment cannot be delivered because of incorrect shipping information, repeated unsuccessful delivery attempts, recipient unavailability, failure to comply with local import regulations or refusal to pay customs charges, any additional shipping costs, storage fees, customs charges or losses arising from the failed delivery shall remain the customer's responsibility.

Returns

If, for any reason, you are not completely satisfied with your purchase, you may request a return within 14 calendar days from the date of delivery.

Returned items must be:

• unused;
• unworn;
• unwashed;
• complete with all original tags attached;
• returned in their original packaging, including any branded boxes, dust bags and accessories supplied with the product.

The original packaging forms part of the product and must be returned in saleable condition.

Products showing signs of use, damage, alterations or missing components may be refused or may not qualify for a refund.

Note: For hygiene reasons, underwear cannot be returned or exchanged.

Return Shipping Costs

Unless otherwise required by applicable consumer protection laws, return shipping costs are the customer's responsibility.

Original shipping charges are non-refundable.

Where the original order qualified for free shipping, Sartoria di Lusso reserves the right to deduct the actual outbound shipping cost from the refund if, following the return of one or more items, the remaining value of the original order no longer meets the minimum amount required to qualify for free shipping.

For example, if free shipping was granted for orders above USD 500, and the returned items reduce the retained order value below this threshold, the original shipping cost may be deducted from the refund.

Returns from Countries Outside the European Union

Returns shipped from countries outside the European Union may be subject to import duties, customs charges, VAT, customs clearance fees or other taxes imposed by the Italian authorities upon re-importation.

These costs are entirely independent of Sartoria di Lusso and are charged by the Italian customs authorities before the returned goods can be released.

Any customs duties, import VAT, brokerage fees, customs clearance charges or similar costs paid by Sartoria di Lusso in order to receive the returned goods will be deducted from the final refund, together with any other applicable deductions described in this policy.

Return Procedure

The return request must be submitted within 14 calendar days of delivery using the return function available in your customer account.

Customers without an account may submit a return request using the dedicated online return form.

Returned goods should be shipped promptly using a reliable express courier.

The returned parcel must arrive at our warehouse within 15 days from the date it is shipped by the customer.

Refunds

Once the returned goods have been received and inspected, Sartoria di Lusso will verify compliance with the above conditions.

If the return is approved, the refund will be issued using the original payment method whenever possible.

Refunds are made in the original transaction currency.

Currency conversion differences resulting from exchange rate fluctuations or charges applied by the customer's bank or payment provider remain outside Sartoria di Lusso's control.

Alternatively, customers may request a Store Credit equal to the refundable amount, with no expiration date.